Picked up · CloudSAP Cloud ALM: the ITSM Console shows every call to the ticketing system
Ticket not created, alert not raised, mapping empty. With SAP Cloud ALM connected to ServiceNow or Jira Service Management, that used to mean digging through logs, matching timestamps and, when in doubt, opening a support case with SAP. The new ITSM Console under External API Management now shows …
community.sap.com ↗picked up by SigiDEEN