Picked up · Cloud DEEN
SAP Cloud ALM: the ITSM Console shows every call to the ticketing system
community.sap.comFredericOzon (SAP) · 2 October 2026 End of the Black Box for SAP Cloud ALM ITSM API Go to source ↗
Picked up by Siegfried Zeilinger
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Ticket not created, alert not raised, mapping empty. With SAP Cloud ALM connected to ServiceNow or Jira Service Management, that used to mean digging through logs, matching timestamps and, when in doubt, opening a support case with SAP. The new ITSM Console under External API Management now shows every single call, with HTTP status, response time and correlation ID. One toggle hides all the 200s. What’s left is exactly what you were looking for.
Being allowed to see what your own system is calling ought to go without saying. Until now it was reading tea leaves, with a support ticket attached.